Speaker phone, conference call or webcam your patient’s condition to their family.

Are you frustrated when the patient goes home and doesn’t follow your instructions or when the family member calls you and wants you to repeat everything you said to the patient?

A great way to solve this is to use technology. And I don’t mean fancy technology, but using either the speaker function and/or conference call feature on everybody’s cell phone. Then the loved ones can give you more information, ask questions and can listen to your update about the patient’s health and treatment plan. This is also an opportunity for you to build a relationship with the family in case the patient can’t speak for him- or herself in the future.

Using technology can be especially important in the hospital. For those who can not travel, use a laptop with a webcam to help the family see how their loved one is doing. There is nothing like seeing the person with their own eyes to help them picture what you are talking about. An image, either by webcam or cell phone picture can give the family understanding of the condition of the patient and how his or her health has changed.

Have a kind and respectful day.