Taking Action to Solve the Healthcare Conflict

Quote of the day by William James: “Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.”

Taking Action to Solve the Healthcare Conflict

It doesn’t matter who is the problem or who is at fault. You have to take action now to get the conflict resolved and to move forward taking care of your loved one. If you have been part of the problem, say you’re sorry. If you aren’t the problem, don’t worry about getting an apology. You don’t have time to stay angry. Your loved one needs help. The first thing you want to do is to deal with any conflicts when they first arise instead of letting them escalate. There are problem solvers throughout the hospital: The social worker, the charge nurse, the chaplain, the bioethics committee, the hospital administrator and in some places an ombudsman. These people have been trained to help facilitate the conflicts that occur in the hospital. If the conflict is happening in the doctor’s office, then you are on your own. But don’t worry, after you read the next few pages, you will be a much better problem solver yourself.

The first thing you need to do is to look at your role in the conflict. Am I making this situation better or worse? What could I do to make this situation better? Is this how I would react on a normal day? Or am I just overwhelmed, afraid, in shock or in grief and I’m having a hard time coping with this situation? Sometimes we need to take a timeout to catch our breath before we can interact with others and make any meaningful decisions. It is normal for you to feel the pressures and weight of these decisions. When any of us are in a crisis, we are not at our best. But unfortunately, you may not have the time to process what you’re going through and be able to feel like yourself again. Sometimes we have to make the decisions while we are stressed. Let people know how hard this is for you so they will understand what you are going through.

A couple of questions, you can ask yourself, may help you begin to see the situation differently. Are you making inaccurate assumptions? Sometimes we have misunderstood or not heard correctly what has been said to us. Before you get upset, make sure that you have the right information.

Are you more interested in “being right” or “getting it right”? This is a tough one. If you are determined that your way is the only way you, then you are going to have a difficult time resolving the conflicts with the healthcare team. Too often people discover that the way they thought things should go, turns out to be a mistake. I have seen this many times when the bioethics committee comes in to help with the ethical dilemma. The doctor is determined that his way is the right way and he is frustrated that the patient will not agree. Or the patient’s loved one comes in ready to do battle. Here’s what happens. As the meeting goes on, the people in the room hear the other parts of the story that they didn’t know before. Perhaps the doctor finds out that the reason the patient doesn’t want to do the surgery is because there’s no one at home to take care of them. The patient isn’t trying to be difficult, they are just feeling helpless. Or the patient’s family finds out that they have misunderstood what the doctors said about the disease or the possibilities of a cure. Once the misunderstandings have been cleared up, people calm down and new decisions can be made.

You have a lot of power in all of these interactions. You have the power to escalate or de-escalate the anger. You might say something like, “That’s the stupidest thing I’ve ever heard.” Well you can say this but it is only going to make the other person angry and you will still be no closer to getting what your loved one needs. Instead you might want to try a different approach. You might want to say, “Let me see if I understand what you are saying.” Or, “It seems like we both are trying to achieve the same thing but in different ways. Maybe if we …” If you think there is some miscommunication going on you can say, “I heard what you said. Let me repeat it back to you to see if I have understood you correctly.”

When I tell people this idea, people will say to me, “I don’t like what they are saying and I don’t agree with what they are saying.” Of course you don’t agree. You are in a conflict. But I never said you should agree. All I said was that you should listen to their point of view. This is the secret that mediators use to solve dilemmas all the time. One of the main things a mediator does is to help the people in the room to stop and listen to each other. You are listening to figure out if there is new information you didn’t hear before, or if there is some kind of misunderstanding or if you can understand more about why the other person is so passionate about their point of view.

This is where your power is in the middle of the conflict. It is not in raising your voice or pushing for everyone to do it your way. The power comes from understanding what is really going on and hearing what the other person needs you to know about what this means to them. I will never say that to listen means to agree; not at all. It just means to listen.

When you listen to resolve a conflict, the anger and emotions will decrease and your empathy will increase. You may surprise yourself when you finally hear what they are really saying because you may find yourself feeling more compassionate and understanding of their position. You will know that the listening is working when the other person begins to calm down. The more you listen, the more you will be able to hear the deeper message behind the other person’s words. Unless you have a really bad person in the room, you need to remember that the people helping your loved one want your loved one to get better too. (If there is someone who is really bad on the healthcare team, why are you keeping them on your team? You are allowed to change who is caring for you in a hospital. You can always ask for a different doctor to be your doctor.)

You are probably not disagreeing about the goal of getting your loved one better; you are probably just disagreeing on the how. Give the person you are arguing with the benefit of the doubt and stop and listen to what they have to offer. You may like what you hear. (I have seen in many bioethics meetings that people will completely change their minds and agree with the other side once they understand what is really going on.)

You won’t be able to solve the problem until you understand the interests behind the position. What does this mean? It means that what the person is saying he wants is only part of the issue. The trick is to figure out what the demand really represents. Let me give you an example. The loved one is demanding that the patient get CPR. The doctor wants the patient to be made a DNR (Do Not Resuscitate). Now there is a conflict.

If I was helping these two to solve their conflict, I would first listen to try to figure out why it is so important to them to have their way. I would ask the patient’s loved one, “Why it is so important to have the patient get CPR?” They may tell me that they are desperate for the person to recover so they can ask for forgiveness. They haven’t been a good son and they want to say I’m sorry. Or they might say that it is against the patient’s religion to be a DNR. Or they might tell me that the patient said he would want CPR and they are trying to honor his wishes.

Do you begin to see now why what they want matters? If I can figure out why they want ____, then I can figure out how to help them. (And I figure this out by listening.) The same thing goes for the doctor. Why does the doctor want the patient to be DNR? Well perhaps the patient is close to dying and the doctor knows CPR won’t work. Or the doctor doesn’t want to prolong the suffering of the patient. Or the doctor doesn’t want to lose the business. Again, do you see why the why matters?

This is the power of listening. You can discover what is really going on behind the person’s demands and begin to figure out a way to solve it together. When you are listening, focus on figuring out what you have in common. Are you both trying to get the patient better? Are you both trying to respect the patient’s wishes? Anything you can find in common will become a starting place for problem solving.

I would like to give you a couple of quick tips to help you problem solve. The first is to separate the person from the problem. How do we do this? In these situations, it becomes a conflict between “my way” and “your way”. And we just keep battling until either one of us wins or we both get more frustrated. This doesn’t do the patient any good and it wastes our time. Let me give you an example. The patient comes in and he hasn’t been taking his medication. Usually the doctor would say, “Why haven’t you been taking your medication?” And what the doctor really means is, “Why are you being a problem?” This approach rarely works. So, instead you might want to say to the patient, “How are you and I going to solve the problem of the medicine getting into you?” The problem becomes the third person in the room. You have separated the person from the problem. Now the patient isn’t the problem, the problem is the problem. This takes the pressure off the situation and the two of you can begin to brainstorm to figure out a workable solution.

One quick note before you start brainstorming, make sure you remember to understand what the real issue is before you start. It is a waste of your time to work on solving the wrong problem. Is the patient not taking his medicine because he can’t afford it? Is he not taking his medicine because he doesn’t like the way it makes him feel? Or is he not able to cut the pill in half or open the medicine bottle? These are just a few examples of the many reasons a patient might not be taking the medications. Figure out what the real issue is and you’ll be able to solve the problem together.

The second tip is to use brainstorming to come up with more options. Brainstorming is when everyone comes up with new ideas on how to solve the problem. One technique which mediators use is to make sure the people in the conflict come up with at least three alternatives. This begins to break the conflict right away. It is no longer my way versus your way. As you begin, you can start with my way, your way or do nothing then work from there. You will find that the more options you can think of, the more likely you will be able to find a solution that people can live with. As you continue to brainstorm, you might realize that you could do a little bit of what you want and a little bit of what they want. Or you could throw out both of your plans and start again. Not only does brainstorming create a safe place to come up with new options but because you two are doing it together, it will change the experience from a combative process into a collaborative process.

Another you might want to do is to take a “time-out”. Not only does it help people calm down but in it also allows people to think about what has been discussed and to process what they have learned about the situation. We have all heard the phrase, “I have to sleep on it.” Sometimes we have to have patience and allow the other person some time to think. If you try to push someone who is not ready into making a decision, you may get a decision but it probably won’t last. The person will come back the next day and say, “I changed my mind.” I am not surprised when this happens because the person wasn’t ready to decide in the first place. Also, in some cultures, people need to go home and talk with their family or religious and community advisors. Allow people the space and time to make good decisions.

The most important part of this process is to work together. If you stay in a battle mode, you will continue to battle. When you stay in the war, the patient loses. Take responsibility for your part and make the effort to fix the situation. Be willing to say, “I was wrong. Or, I didn’t understand.” Realize that you can disagree without being disrespectful and hurtful. Figure out how you can invite this person into the problem solving process with you, especially during healthcare conflicts. You are still going to have to deal with this doctor or person on the healthcare team tomorrow. So it is better to peacefully resolve the issues than to create a battleground. Take the time to listen so you can begin to understand and empathize with the other person. You have the power to turn the conflict into an opportunity for things to get better.

Have a kind and respectful day.

One more great medical office, Kathryn Fallon and Wendy Lit, Doctors of Optometry

MY FAVORITE DOCTOR’S OFFICE, by Susan Harris

Of all the doctors’ offices I have been to, (and there have been many), there is one that stands out as being “The Best”. It is the office of Kathryn Fallon and Wendy Lit, Doctors of Optometry. I found them in a rather unscientific way. At the time, I was wearing contact lenses, and was searching for an office in my vision plan which sold them at the lowest price. I started down the list, making phone calls. In some cases I was put on hold for way too long; in others, my call was answered by someone who sounded stressed and/or annoyed. And then I called Drs. Fallon and Lit’s office. The phone was answered by the office manager, Bonnie, whose voice was friendly, welcoming, and felt like a ray of sunshine. I knew instantly that I had found the office I had been looking for.

Having now been a patient for many years, I can tell you that I always feel welcome when I walk in the door and am greeted by name. Although I have been cared for primarily by Dr. Lit, who is charismatic and caring, I have the utmost confidence in the medical care given by both doctors. I rarely, if ever, have been made to wait to see the doctor, and when I do have to wait, it is always with apologies.

I always look forward to going to this office, and have even dropped by with a special treat just to say “thank you” to everyone in the office.

Whether or not this letter is accepted as a “winner”, the doctors and staff at this office are already “winners” in my book. I sing their praises regularly.

Having patience with a senior loved one

I understand that it isn’t easy to be patient with a loved one that is aging or has a physical or mental limitation. I know that I have tried to hurry along a loved one with little success. But it is important to understand that our loved ones aren’t doing this to annoy us. They are just at a different stage of life. As a people age, the need to be in a rush and to get a lot done changes. Older seniors have more important things to focus on, the work of aging. There are two main tasks that need to be accomplished: Keeping control over as much of their life as possible and legacy work. The need to keep a sense of control and power over one’s life is necessary as the seniors begin to experience significant losses. Seniors are losing their health, their abilities and those around them begin to die. As people come to terms with what they are losing, the need to hold on to what power they can becomes even more important.

This is why when you come in and try to take over our loved one’s life, it is not seen as being helpful, but as you trying to dominate the person. We rush our loved ones and try to make them go at the speed that we prefer. The need to rush and get things accomplished is our agenda, not theirs. It is important to remember that the senior is not in a rush. He or she is trying to enjoy and appreciate the time remaining.

Not only are seniors trying to keep control but another even more important task needs to be done. Legacy work. This is when the aging are trying to make sense of and to make peace with how their lives have gone. They want to be remembered. They want to be able to tell their story and to know that someone is listening. When seniors repeat a story, it serves many purposes. The need to make sure our families will remember our history so they can share it with future generations and the need to re-tell the story themselves so they can make sense of what has gone before. If you can, take the time to reinforce that the senior in your life matters and that he or she has made a difference.

Some day, we will all be in this stage of life and will need to accomplish these tasks as well. This is no different from a toddler needing to learn to walk or a teenager learning independence. This is just a part of life. Perhaps we could be a little more patient and understand that these life tasks do not happen in a hurry. Maybe there is something we can learn along the way if we slow down, listen and connect with the seniors in our lives in a more profound and meaningful way.

For more information about how to communicate in a way that respects the journey of the senior, read David L. Solie’s book, How To Say It To Seniors.

Have a kind and respectful day.

Having patience with your senior patients

I understand that it isn’t easy to have patience with a patient that is aging or has a physical or mental limitation. I know that I have tried to hurry patients along with little success. But it is important to understand that our senior patients aren’t doing this to annoy us. They are just at a different stage of life. As a people age, the need to be in a rush and to get a lot done changes. Older seniors have more important things to focus on, the work of aging. There are two main tasks that need to be accomplished: Keeping control over as much of their life as possible and legacy work. The need to keep a sense of control and power over one’s life is necessary as the seniors begin to experience significant losses. Seniors are losing their health, their abilities and those around them begin to die. As people come to terms with what they are losing, the need to hold on to what power they can becomes even more important.

This is why when you come in and tell the senior that they should do what you are telling them, you are not being seen as a trusted healer but as someone who is trying to boss them around. Yes you are in a hurry and yes the senior patient takes longer, but that is not the senior’s fault. The need to rush and get things scheduled is our agenda, not theirs. It is important to remember that the senior is not in a rush. He or she is trying to enjoy and appreciate the time remaining. If you can, allow the senior patient the time to think about the options. Ask your senior patients to tell you what is important to them and what they think of the options you have presented. Perhaps it would be best if you let them go home to consider what is best for their lives, then have them come back in or call you with their answers. Just because you think this is the right treatment plan for them, doesn’t mean that they agree.

One other thing to be aware of is that the senior is also doing legacy work. This is when the aging are trying to make sense of and to make peace with how their lives have gone. They want to be remembered. They want to be able to tell their story and to know that someone is listening. When seniors repeat a story, it serves many purposes. They need to make sure our families will remember our history so they can share it with future generations and the need to re-tell the story themselves so they can make sense of what has gone before. If you can, take the time to hear your senior patients and connect with the person they are, not the disease they represent.

For more information about how to communicate in a way that respects the journey of the senior, read David L. Solie’s book, How To Say It To Seniors.

Have a kind and respectful day.

Winner of Best Office Story: Dr. William Lyons of Long Beach, California

Medical Office Winner: William Lyons, M.D., 4301 Atlantic Ave., Long Beach, California

From Randa, his patient:

I have several specialty doctors like many others. Thus, evaluating and determining impressive offices is an activity to engage in while waiting. The details of my impressive office begin before I get there. I know the parking will be simple and with no parking fee. The office is on the ground floor. This adds up to saved time and money. I know before arriving that I can treat myself to reading a book or writing notes while waiting. (and rarely is the wait long). It is a treat because the waiting room is comfortable, windows to see the outdoors, and NO TV blaring. Maybe there will be soft music playing and always an abundance of RECENT, quality periodicals to tempt me over the book I brought. The receptionist is like a welcoming friend. She takes the time for short conversation and always alerts me and the other patients if the doctor is delayed and how long it might be. It is a restful place.

The office is impressive because of the doctor. An internist with specialty in oncology and hematology with two offices. I see him in his internal medicine office. I can best describe him as “superb family doctor type” with specialties: asks about my family, knows my interests, refreshes himself on details of my chart, listens to me, answers all questions, and even more importantly teaches me on the recent medical/medication advances. Have you ever had the doctor assist you in taking off your jacket and hanging it up? Have you ever had the doctor jot down a reminder to himself to provide you with a resource for an interest of yours not related to exam? Have you ever had the doctor go over every details of your lab reports? Have you ever had the doctor alert you to some basic safety issues to protect you? Have you ever had a perceptive doctor who seemed to know you had other things on your mind and ask you about it? William Lyons, M.D., 4301 Atlantic Ave., Long Beach provides me with an IMPRESSIVE doctor’s office.

Both Randa and Dr. Lyon’s office will be getting a cake from BakeAWish.com http://tinyurl.com/rylvyz

Healthcare Quality and Efficiency Report – For those who are interested in real numbers and information about global healthcare issues

A new, “Healthcare Quality and Efficiency Report” has been released. This report contains information for those of you who are interested in real numbers and information about global healthcare issues. This is not a political piece of information but a factual reference guide discussing how healthcare is measured and the financial issues that healthcare is facing. You may want to forward this to your local and national politicians, insurance company, your healthcare providers and/or your local hospitals.

http://www.soa.org/research/health/research-quality-report.aspx

Executive Summary:

Healthcare quality and efficiency play an important role for both the overall economy and healthcare consumers. Affordable healthcare is crucial to the financial stability of many workers and retirees, making quality and efficiency of programs particularly relevant during periods of economic challenges. Moreover, quality and efficiency are likely to occupy a prominent position in any healthcare system reform effort. This is particularly true given the fundamental issues in the United States, such as the decentralized nature of the healthcare system, often poorly-aligned payment structures and the complexity of roles assumed by service providers.

In light of the current overlap of political, economic, and other environmental factors, the healthcare industry is changing rapidly. As a result, the Society of Actuaries Health Section and Solucia Consulting have co-sponsored this research project. This report reviews and inventories the wide range of quality and efficiency measures currently available for hospitals and physicians.

Advance Directives Part 3 – Now that you have filled it out, what should you do next?

Now that you have filled it out, what should you do next?

1. Well, the first thing you have to do is sit down with your first choice and your alternate decision makers and discuss what you would want if you were injured, disabled or dying. Remember that this form goes into affect when you are too mentally disabled, unconscious or sedated to speak for yourself.

2. Then, you have to give all of your decision makers a copy of your advance directive. You also need to give copies to all of your doctors and your local hospital. You should keep a copy at home either by your bedside, taped to the inside of your medicine cabinet or on your refrigerator. You can also keep one in your car or in your purse. People won’t know what you want if they can’t find your instructions. Doctors get frustrated when the family says, “The patient has an advance directive, but we don’t know where it is.”

3. The next time you go to your doctor, bring him a copy and discuss what you have written with him. Ask him if he would be willing to respect your choices. This is where you can really get into trouble. Some doctors won’t follow what people have written in their advance directives, so you better know right now if he is one of those doctors. Also, some doctors are too afraid to talk about death. If you don’t think your doctor would not respect your wishes or if they are too uncomfortable talking about dying, then find yourself another doctor. I am serious about this. Doctors go against people’s instructions and prolong the suffering and dying of patients in every hospital. If you find yourself in this situation, with the doctor refusing to follow the advance directive, then the bioethics committee at your hospital should be able to help you. If you are the loved one and you are unwilling to follow what is written in the advance directive, then you shouldn’t be the decision maker. Have the doctors use one of the alternates.

How to get an advance directive and other resources.

1. The easiest way to get a free advance directive is to go to the front desk of any hospital. Just tell them you need one or more for your family and they should give them to you free.

2. You can go online to caringinfo.org for a free, state specific form. These are also free.

3. If you need one in a particular language, then do a google search with your state and language and see what comes up. Only a few languages are available, I am sorry to say.

4. Your doctor’s office should have one for you, but unfortunately, many doctors don’t keep them in their office.

5. You can also order one from Five Wishes. This is a very good document for explaining what you would want in certain situations. The document costs $5 each and can be ordered in bulk (25 copies or more are $1 each) at 888-5-WISHES or www.agingwithdignity.org. These forms are valid in 40 states including: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, The District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska,
New Jersey, New Mexico, New York, North Carolina, North Dakota, Oklahoma Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

Quick Version for How To Fill Out Your Form:

Whom should you pick?
1. Pick someone who will understand what the doctor is saying.
2. Pick someone who knows you well and has listened to you tell them what you want.
3. Pick someone who won’t fall apart in a crisis.
4. Pick someone who will do what you have asked, even if it difficult to do.
5. Write down who you don’t want to be your decision maker.
6. You can pick two or three people to work together as your decision makers.
7. Your spouse may not be your best choice and you may want to choose someone else.

What would you want?
1. This form goes into effect when your brain isn’t working anymore, not just when you are dying.
2. Don’t be too specific about the particular treatments you want or don’t want because you don’t know what the medical situation will be when you need this form.
3. Write out a “Meaningful Recovery Statement” describing what kind of life you would want, if you were disabled and couldn’t think anymore.
4. Tell the doctors what they should do if you were going to live in a terrible condition as well as if you were dying.
5. Write down anything else you want them to know about where or how you want to die, organ donation preferences or autopsy instructions.

Have a kind and respectful day.

Advance Directives Part 2 – What would you want if you were unable to speak for yourself?

Next let’s look at how to tell the doctor what you would want, if you were unable to speak for yourself.

What would you want?

1. The first thing is to remember that this form goes into affect when you are too mentally disabled, unconscious or sedated to speak for yourself. This form will be used when you are injured, sick and/or when you are dying. Too many people, including doctors, think of this form as only a dying form. For some people, this form will be used for years when they have become mentally ill or disabled.

2. The next thing to decide is what you would want in certain medical situations. Should you be specific or vague about the specific medical treatments you would want? I would encourage you to be vague. You won’t know the exact medical situation you might find yourself in and you may have guessed wrong when you wrote down don’t do this or don’t do that. Here is an example: A patient might write on his or her advance directive that they never want to be put on a ventilator. How will this statement be interpreted by your doctors? The doctor will not put you on the ventilator because if he does, then it is considered assault and battery to give someone medical treatments against his will. This recently happened to an elderly gentleman. The gentleman wrote that he didn’t want to be hooked up to a ventilator, but what he meant was, he didn’t want to live on a ventilator. This became a problem when he needed to be hooked up to a ventilator for 4 days in order to recover from an infection. He didn’t need it forever, just for a few short days. But because he was too specific, the doctor couldn’t save him. So be careful when you request certain medical choices. Make sure that what you have written would work in all situations.

3. So, now that I just scared you, you are probably worried about what to write in this section. I have a solution. It is called a “Meaningful Recovery Statement.” You need to explain to the doctor, “What kind of life would you want to live if your mind no longer worked well or if it didn’t work at all?” Now for some people, any condition is okay as it is God’s will to determine how we live and when we die. But for others, you can’t think of anything worse than living in a nursing home, wearing diapers, having other people feed you and not being able to recognize your loved ones. But how will your doctors know what you want if you don’t tell them? Doctors know how to practice medicine. But what they don’t know is what would make for a “meaningful recovery” for you. So you have to tell them.

Here is my “Meaningful Recovery Statement”:
“I value a full life more than a long life. If I have lost the ability to interact with others and have no reasonable chance of regaining this ability or if my suffering is intense and irreversible, even though I have no terminal illness, I do not want to have my life prolonged. I would not then ask to be subjected to surgery or to resuscitation procedures, to intensive care services, or to other life-prolonging measures, including the administration of antibiotics, blood products or artificial nutrition and hydration. I also believe that the financial and emotional burden on my family should be considered in making these types of decisions.”

Because I have written this in my advance directive, the doctors will know what is important to me. Of course this doesn’t have to be your statement. Write one that is meaningful to you and attach it to or write it on your advance directive.

One more thing, please address the issue of terminal versus non-terminal situations. If you are terminal, then it is important your doctors know where and how you would want to die. If you are only severely disabled, but not going to die soon, then you need to let them know what kind of life would be tolerable for you. The best way to be protected is to write it down.

We have just gone over the main sections. Of course you can write down anything else you want the doctor to know about you. You might want to tell them where or how you would want to die, if you would like to donate your organs or if you are for or against an autopsy. This is your form, so write down whatever works for you.

Have a kind and respectful day.

Interview with author, B. Lynn Goodwin, “You Want Me to Do What? Journaling for Caregivers” on Nov. 16th 10AM pacific, on BlogTalkRadio.com/kindethics

Interview with author, B. Lynn Goodwin, “You Want Me to Do What? Journaling for Caregivers” on Nov. 16th 10AM pacific, on BlogTalkRadio.com/kindethics. Call in to listen live at (347) 945-5152 or listen online at blogtalkradio.com/kindethics

B. Lynn Goodwin is a teacher, editor, freelance writer, former caregiver, and the author of You Want Me To Do What? – Journaling for Caregivers (Tate Publishing). She is published in Voices of Caregivers; Hip Mama; the Oakland Tribune; the Contra Costa Times; the Danville Weekly; Staying Sane When You’re Dieting; Small Press Review; Dramatics Magazine; Career, We Care, Caregiving, and Self-Care NCDA Monograph; 24/7—a caregiving anthology (forthcoming); Families of Loved Ones Magazine (forthcoming); Kaleidoscope (forthcoming) and numerous e-zines. She facilitates journaling workshops for caregivers and publishes Writer Advice, www.writeradvice.com. You can reach her at Lgood67334@comcast.net.

In addition, Lynn cared for her mother for six years while she struggled with undiagnosed Alzheimer’s. During this time my outlet was my journal. Whether I wrote three sentences or three pages, journaling eased my frustrations and fears.

You can learn more about the book, the workshops and Lynn at http://www.writeradvice.com/ywmtdw.html or in this article that was published in the Danville Weekly on February 27: http://www.danvilleweekly.com/story.php?story_id=5708.

Lynn’s book creates a wonderful opportunity to give voice to the feelings you are experiencing when caregiving. “You want me to do what?” can also be used to start a conversation with the person you are taking care of or with the others who are also doing the caregiving. Healing the caregiver is just as important as healing the patient and journaling can help with the healing process.

Have a kind and respectful day.

Interview with author, Lydia Burdick, “Wishing on a Star”, A read-aloud book for mentally challenged adults, on Nov. 10th, 4pm pacific

Interview with author, Lydia Burdick, “Wishing on a Star”, A read-aloud book for memory-challenged adults, on Nov. 10th, 4pm pacific.

Call in to listen live at (347) 945-5152 or listen online at blogtalkradio.com/kindethics

Have a kind and respectful day.

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