CME/Lectures
1. Improving Bedside Manner While Managing Your Time
- Define what patients consider to be a good bedside manner.
- Explain how to an effective communicator while managing your time.
- Demonstrate listening techniques through role playing to increase patient satisfaction.
- Consider how improved communication will address the patient’s cultural needs.
2. What MD’s Need to Know about the New Organ Donation after Cardiac Death
- Discuss how to provide a good death for the patient before organ donation.
- Identify the inclusion criteria to determine which patients will have viable organs.
- Recognize the legal and public relations pitfalls of organ donation.
- Identify the cultural concerns associated with organ donation.
3. Cultural Barriers and End-of-Life Issues
- Discuss the cultural barriers that play a role in end-of-life care.
- Use assessment tools to minimize cultural misunderstandings.
- Demonstrate improved end-of-life communication skills.
4. The Role of Culture when Practicing Medicine
- Discuss the cultural components that play a role in the medical setting.
- Learn how to do an ethnographic interview to evaluate the patient’s cultural and spiritual needs.
- Identify communication techniques to improve culturally appropriate care.
5. Helping our Patients Access Hospice Care
- Identify how hospice meets the physical, emotional, social and spiritual needs of the whole person.
- Recognize why certain cultures are resistant to accepting hospice care.
- Consider how our personal beliefs may limit our patient’s access to hospice care.
- Describe how to support the patient/family through the grieving process.
6. Medical Errors
- Review what constitutes a medical error and how they happen.
- Review ways to reduce your legal risk.
- Discuss how you can use a system’s approach to preventing errors.
- Employ communication techniques to help with disclosing a medical error to patient.
7. Understanding the new POLST Law and how to implement it in your practice.
(POLST = “Physician Orders for Life Sustaining Treatment”)
- Describe the your new state’s law and what it requires of physicians.
- Examine how POLST will benefit patients, especially those in nursing homes.
- Discuss how the differences between the Advance Directive, POLST form and Pre-hospital DNR form.
- Recognize the differences in advance care planning within different cultural populations.
8. Advance Directives
- Identify strategies for increasing the number of people completing advance directives.
- Describe how to deal with surrogates who are not complying with the patient’s advance directive.
- Examine the physician’s ethical obligations when implementing the patient’s wishes.
- Discuss the differences of advance directive usage in different cultural populations.
9. Improving Outcomes for the Geriatric Patient
(For MD’s and/or Office Managers and Staff)
- This presentation can include a hands-on disability awareness experience.
- Recognize how a senior’s disability may affect their ability to access medical care.
- Apply communication techniques to improve the senior’s compliance and medical outcomes.
- Describe how to improve the medical office in order to improve senior satisfaction.
- Review strategies for dealing with seniors from different cultures.
10. The Ethical Use of Medical Restraints
- Review the safety risks associated with the use of medical restraints.
- Discuss the JCAHO/HCFA regulations regarding the use of medical restraints.
- Employ techniques for implementing restraint-free care.
11. Difficult Decisions and Difficult Participants
- Employ strategies for dealing with difficult doctors.
- Discuss how to deal with difficult families during the decision making process.
- Demonstrate mediation skills that can be used to resolve conflicts.
- Review how culture may be affecting conflict management.
12. Two Approaches for Dealing with Futility
- Examine the ethical and legal obligations regarding the issue of futility.
- Discuss other hospital’s policies for dealing with requests for non-beneficial treatment.
- Employ strategies for dealing with requests for non-beneficial treatments at the bedside.
- Review strategies for dealing with different cultures.
13. Improving Outcomes for the Non-Compliant Patient
- List the motives of the non-compliant patient.
- Examine what our ethical obligations are for the non-compliant patient.
- Demonstrate communication techniques to improve interactions with difficult patients and families.
- Identify resources for dealing with different cultures.
14. Getting the DNR Signed and Other End-of-Life Issues
- Define how the signing of the DNR is just the beginning of end-of-life care.
- Improve the patient’s transition from aggressive treatment to palliative care.
- Demonstrate communication skills to deal with difficult surrogate decision makers.
- Identify cultural resources for end-of-life care.
15. Improving Outcomes for Patients with Conservators
- Define the role and obligations of the guardian/conservator.
- Identify strategies for dealing with guardians and conservators.
- Discuss the ethical framework for decision-making for individuals with developmental disabilities.
- Recognize that culture is a factor when making decisions for this patient population.
16. Communicating about End-of-Life Issues
- Demonstrate improved end-of-life communication skills.
- Discuss how to handle difficult conversations.
- Examine how our discomfort with death and dying affects the patient’s experience.
- Identify resources for culturally appropriate discussions
17. Improving Performance when Giving Bad News
- Discuss how the way a physician delivers bad news will impact the course of the patient’s illness.
- Assess and improve your ability to deliver bad news compassionately.
- Review how to deal with the different reactions you may receive from the patient.
- Demonstrate what to do when a patient does not want to hear bad news based on their cultural beliefs.
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