Continuing Medical Education – CME Lectures

Will Your Patient Actually Follow The Treatment Plan at Home? – Reducing Readmissions
Discuss what is motivating the non-adherent patient to ignore our advice.
Explain how to help the patient/family to get past their denial and accept our help.
Demonstrate communication techniques to improve patient understanding and compliance.
Consider how these tools will respect patients from diverse populations.

Improving HCAHPS Scores with Empathetic Physician Communication
Define what patients consider to be a satisfying interaction.
Identify how to be an effective communicator while managing your time.
Demonstrate listening techniques through role playing to increase patient satisfaction.
Consider how these tools will respect patients from diverse populations.

Informed Consent: Legal Standards and New Visual Conversation Tools
Discuss informed consent legal cases and what is currently required.
Demonstrate visual conversation tools to help people “see” the informed consent discussion of risks, benefits and burdens.
Define how to include the family caregiver in the discussions to reduce readmissions.
Employ communication strategies to promote patient-centered decision making for diverse populations.

Managing Our Moral Distress When Poor Choices Are Being Made
Examine ethical strategies for balancing the patient’s rights with the professional’s obligations.
Demonstrate how to deal with emotionally charged conversations.
Discuss how to cope with our moral distress when patients/families are making choices we disagree with.
Identify improved communication strategies for diverse populations.

Navigating Requests for Non-Beneficial (Futile) Treatments
Employ ethical strategies for dealing with requests for non-beneficial treatments.
Demonstrate communication strategies to use when the family is refusing to honor the patient’s advance directive.
Recognize our role in making quality-of-life decisions for someone who can no longer speak for themselves.
Outline how to help people get out of denial so they can make informed and medically appropriate decisions.

Improving Decision Making for Those Who Lack Capacity
Examine our legal and ethical obligations to those who can’t speak for themselves.
Identify the questions to use when using the Best Interest Standard.
Discuss how to evaluate the quality-of-life issues found in end-of-life situations.
Demonstrate how to support families from different cultures/religions in making these decisions.

Evaluating Danger, Risk and Safety When Creating a Good Care Plan
Discuss when to step in and protect the patient versus stepping back and allowing people to be in charge of their own decisions.
Identify a bioethical strategy and set of guidelines for these managing these situations.
Demonstrate the questions to ask when evaluating the dangers and how to help people get past not wanting to see the changes that are happening.
Consider how these tools will respect diverse populations.

When Caring Hurts – Helping You Get the Support You Need – for the professional caregiver    Discuss how professional compassion fatigue may be affecting our interactions.                                                           Learn how to say, “No” when people are asking for too much and when to say, “Yes” to taking time for yourself.  Demonstrate stress reduction activities.
Identify how build a support system for yourself and within your profession.

Managing Emotionally Charged Interactions
Discuss how to manage the anger found in highly emotional interactions.
Practice mediation techniques to reduce conflicts and to increase compassion and respect.
Identify approaches to change the interaction into a more positive conversation.
Identify improved communication strategies for diverse populations.

Helping the Overwhelmed Family Caregiver – Reducing Readmissions
Identify the physical consequences and health risks of being a family caregiver.
Demonstrate how to evaluate and recognize the symptoms of caregiver burnout.
Practice using the 4-Step Process to help caregivers ask for and accept help.
Discuss how our professional compassion fatigue may be affecting the interactions.

Advance Directives – New Tools and Approaches to Improve Their Use
Examine our legal obligations regarding implementing advance directives.
Identify communication strategies to use when the family is refusing to honor the patient’s advance directive.
Demonstrate new tools to help patients write more meaningful and medically appropriate advance directives.
Discuss how to help diverse cultures feel more comfortable using advance directives.

Improving the CPR/DNR Conversation
Demonstrate communication skills to improve CPR/DNR decision making.
Discuss how to deal with difficult surrogate decision makers.
Review the laws that apply to CPR/DNR obligations.
Identify cultural resources for end-of-life care.

Professional Ethics: The Practitioner’s Obligations and Strategies for Success
Identify 4 ethical viewpoints and how people decide which one is right.
Demonstrate how to have moral courage in challenging situations.
Examine the principles and strategies for situations involving fairness and truth telling.
Discuss simple tests to determine, “What’s the right thing to do.”

An Insider’s View of Hospice Care
Identify what happens when we refer our patient to hospice and the benefits the patient/family will receive.
Demonstrate how to discuss hospice with patients and their families.
Describe how to support the patient/family through the dying journey.
Recognize and address why certain cultures are resistant to accepting hospice care.

4 Visual Conversation Tools to Help Patients and Families “See” the Options and Consequences
Demonstrate the visual communication tool, “The Two-Hand Test,” to make sure the patient’s wishes are being respected and that the treatment choice is medically beneficial.
Discuss how to use the “Weighing the Options Diagram” conversation tool to help patients and families evaluate the medical options.
Explain how to use the “Evaluating the Options Algorithm” to move the medical choice into the context of the person’s life to create a meaningful end-of-life decisions.
Recognize how using these 4 tools enhance patient-centered decision making which respects culture and religion.